Resume
Work Experience
2024 - Present
Tech Architecture Analyst
Accenture, Inc
Mandaluyong, Philippines
Uptown BGC , Philippines
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- Provided Level 2 support for a cloud-based airline operations platform, ensuring system stability and performance.
- Served as Subject Matter Expert (SME) for SkyPay and NewSkies (Navitaire), supporting airline payment and booking systems.
- Monitored, validated, and reconciled sales, refunds, chargebacks, and payments, including settlement posting and transaction reconciliation.
- Collaborated with acquirers, payment partners, and internal teams to resolve payments, and transaction discrepancies.
- Conducted performance analysis and supported scalable cloud solutions aligned with architecture standards.
- Assisted with departmental projects and administrative tasks, enhancing team productivity and operational efficiency.
March - August
Technical Support Engineer Intern
Infocom Technologies, Inc
Quezon City, Philippines
- Provided technical support and troubleshooting for hardware and software issues.
- Assisted in maintaining and upgrading computer systems.
- Participated in troubleshooting network issues.
- Collaborated with team members to ensure smooth operation of IT infrastructure.
- Participated in IT projects such as system upgrades and migrations.
Jan 2020 – May 2020
Information Communication Technology Intern
University of the East (UE), Principal's Office
Caloocan City, Philippines
- Assisted in managing and maintaining the ICT infrastructure within the Principal's Office.
- Supported daily operations, including troubleshooting technical issues and providing user support.
- Contributed to the implementation of new software solutions and system upgrades.
2020 - 2024
Appen
Independent Contributor
Remote, Philippines
At Appen, I focused on data annotation, quality assurance, and testing to enhance AI and machine learning models. My role involved labeling data, ensuring accuracy, and providing feedback to improve technology, gaining valuable experience in AI development and data management.
Education
2020 - 2024
Bachelor of Engineering Technology Major in Computer Engineering Technology
Technological University of the Philippines
Manila, Philippines
At TUP, I built a strong foundation in computer hardware, systems, and network management. I consistently excelled in my studies, earning recognition as both a Dean's Lister and President's Lister. My education provided hands-on experience in troubleshooting, maintaining, and optimizing IT infrastructures, preparing me to excel in the field of IT support and hardware technology.
2018 – 2020
ICT Senior High School
University of the East
Caloocan, Philippines
Graduated with High Honor, I developed a strong foundation in Information and Communications Technology (ICT) at UE. My coursework focused on hardware systems and technical support, providing me with hands-on experience in computer assembly, troubleshooting, and network management. This solid educational background, coupled with my dedication to academic excellence, laid the groundwork for my career in IT.
2014 - 2018
High School
San Francisco High School
Quezon City, Philippines
Relevant Coursework:
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Technolympics Webpage Making (2nd Runner Up)
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Lego Educational Robotics
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Computer Technical
Participated in technology-focused courses and competitions, where I gained foundational skills in technology and programming. These experiences helped build a strong base for my future studies and career in IT.
MY TECHNICAL EXPERTISE
Cloud Platforms
Proficient in AWS, Azure, and Google Cloud, with experience in leveraging these platforms to deploy, manage, and scale applications.
Microservices Architecture
Experienced in designing and implementing service-oriented and microservices architectures for scalable and efficient system integration.
System Integration
Skilled in architecting complex system integrations, focusing on seamless data flows and API management to improve operational efficiency.
Database Management
Proficient in managing both SQL (MySQL, PostgreSQL) and NoSQL (MongoDB, Cassandra) databases for optimized data storage and retrieval.
Enterprise Messaging
Familiar with enterprise messaging systems like Kafka and RabbitMQ, ensuring real-time, high-throughput messaging across distributed systems.
DevOps Practices
Familiar with enterprise messaging systems like Kafka and RabbitMQ, ensuring real-time, high-throughput messaging across distributed systems.
Web Development
Creating responsive and user-friendly websites using front-end technologies, focusing on delivering intuitive digital experiences.
Network Configuration
Proficient in setting up and managing network systems, from routers to switches, to maintain seamless connectivity.
Technical Support
Providing top-notch IT support to resolve user issues, optimize performance, and maintain system stability.
System Maintenance
Skilled in regular system updates and maintenance to prevent issues and ensure optimal performance.
Database Management
Experienced in managing databases using tools like Firebase to ensure data integrity and accessibility.
Hardware Troubleshooting
Expert in diagnosing and resolving hardware issues, ensuring devices run smoothly and efficiently.